Every wedding is different and unique. Though these FAQ might answer some of the big questions – we always approach things with flexibility and reason. Our business is continually evolving, and we’re always excited to talk about the latest things we’re doing directly with you. We’re here to help.
Why are your photographers better?
Because we pay them more than double the industry standard for companies in the same cost bracket. We have a rather robust screening process to be hired as one of our photographers – we don’t just take anyone off the street! Our photographers are highly dedicated, honest and reliable. We hold them to a very high standard – and that’s why we pay them very well. This ensures our photographers are invested in making sure your photos are awesome. We also hold seminars and workshops to develop their skills and ensure they adhere to our aesthetic. Basically, we do a lot to make sure you get an awesome photographer on your wedding day, no matter who you choose.
Do we choose our photographer?
Yes, absolutely! After you fill out the contact form, we will send you a list of photographers which are available on your wedding date, along with their portfolios – then you choose. If you’d like to speak to the photographer of your choice before you commit, our Client & Team Coordinator will be happy to schedule a call with you & them.
When do we have contact with our photographer?
A month before your wedding, our Client & Team Coordinator will contact you to schedule a phone call with your photographer! This phone call usually happens Tuesday evening, the week of your wedding. You guys will go over the questionnaire(s) we ask you to fill out & also go over the final wedding day timeline.
Do we get to meet our photographer in-person before we book?
Purchasing an engagement session with your lead photographer is a great way to meet them and to get comfortable in front of their camera! Otherwise, we don’t schedule in-person meetings – this is one of the ways we are able to keep costs down and still deliver high quality photos! If we had to pay every photographer for their time in meetings, we’d have to charge double! We’d rather keep our pricing low for you!
Are there really NO additional fees?
We do not charge any additional taxes on the prices you see listed on our site. We do not require you to purchase a certain amount of photos or albums. We do not charge any credit card processing fees with your online payments. Please note: travel fees will apply if our staff is driving outside of the Chicagoland area. We also add a 30% price increase for holiday weekends. We ask that vendor meals are provided to all of our staff on wedding days and that parking fees are covered (when applicable).
I have more questions, who can I contact?
You can contact our Client & Team Coordinator, Niki – she has all the answers! Her email is firstname.lastname@example.org
Ok, we're ready to book. Now what?
Once you’ve selected your photographer & package(s), we will send over the quote via email. This is where you can make the credit card retainer payment and sign the agreement. Easy peasy!
Can we pay with something other than a credit card?
We only accept credit card payments through our online booking system. WITH NO FEES! We have dealt with too many issues accepting checks in the past and stick to credit cards only now. Go ahead and earn those travel miles!
How much is the retainer/deposit?
When is our final payment due?
50% of the final balance is due 6 months before the wedding date, then the final balance is due 1 month before the wedding date!
We might periodically send you an email with some helpful wedding planning tips, blog posts, etc. but for the most part we’ll stay pretty quiet. About a month before your wedding, we’ll send you a wedding day questionnaire(s) and schedule a phone call with your photographer to go over your timeline & questionnaire(s).
What's in the questionnaire?
It’s basically the who, what, when and where of your wedding day.
What will the call with my photographer be about?
We’ll go through your entire timeline from start to finish. We want to make sure we know when everything is happening and where. We want to know as much as we can about your wedding – this will help. Budget between 15 to 30 minutes for this “final details” call.
Do we both have to be on the call with our photographer?
We want to get to know you both a little bit – it’s encouraged that you both attend hop on this call, but it’s not required. This is also a great opportunity to ask questions and address any concerns the two of you might have.
We have questions now, who can we contact?
No matter what kind of questions you have, you can always contact our Client & Team Coordinator, Niki at email@example.com. You may want some early input on when is the best time to have an outdoor ceremony. Or maybe your transportation company needs to know how long we will be gone for portraits and bridal party photos. Don’t hesitate to shoot us an email, we’re here to help!
When do we get our images?
Your photos are delivered 4 weeks from your wedding date.
How do we get our images?
Your final gallery will be delivered via email – you’ll receive a link to an online gallery where the high resolution jpeg’s are stored. This gallery will be live for two years.
Are our images edited? Do we get raw files?
Yes, all the images in the final gallery will be edited for exposure and color. We do not provide any raw files.
What is the editing process like?
Our staff editors will go through all your photos and remove the undesirable photos. These photos can be photos where someone’s eyes are closed, unflattering photos, duplicates, etc… The remaining photos are then edited for exposure and color. We do not Photoshop any of the photos, but it can be done for an additional cost per photo.
Do we get photo reproduction rights?
Once you receive your final gallery, you can download the photos and print anywhere you’d like. There is also a convenient purchase prints potion on the gallery itself. This makes it easy to order prints from our specialized photo lab in California – these prints will be better quality than a standard Walgreens/Shutterfly print. You can also share the gallery with friends and family and they can order prints. NOTE: you are in no way obligated to order any prints from the gallery.
Do you offer albums?
Yes, of course! Here’s some information about albums
What is a Coverage Film?
The Coverage Film consists of:
- (2) Videographers
- Up to 8hrs on-site coverage
- Full ceremony
- Cake cutting
- First dances
What is the Highlight Package?
The Highlight Package consists of:
- Coverage Film
- Up to 10hrs on-site coverage
- 3min Highlight Film (it includes the best parts of your day to music)
NOTE: We pay for the music that we use in our videos to make sure it is done legally, we cannot use songs that you may hear on the radio, etc..
What is the Cinematic Package?
The Cinematic Package consists of:
- Coverage Film
- Up to 10hrs on-site coverage
- 5-8min Cinematic Highlight Film
- 1min teaser film to share on social media
- Gimbal &/or Drone are used for that cinematic feel
When are my films delivered?
- Coverage Film – 4 weeks from wedding date
- Highlight Package – 8 weeks from wedding date
- Cinematic Package – 8 weeks from wedding date